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Return Policies

 

The following are Diamond Return Shipment Policies:

 

All Returns require the serial number off the item for processing.

 

o Return Authorization numbers are good for fourteen (14) days only. Any

products returned after the expiration date will be refused.

o Defective product must be in original factory carton with all original packing

materials

o All miscellaneous materials such as manuals, accessories and cables must be

included. If any of these materials are missing, your account will be billed

accordingly.

o The Return Authorization number must be on the shipping label, not the carton.

PLEASE DO NOT WRITE ON THE CARTON.

o Returns must be shipped freight prepaid. Products received freight collect,

without an RA number, not approved for return or in any way not meeting the

above criteria, will be refused.

o If the product is found to be non-defective, an inspection fee of 15% per

unit, will be billed to your account.

o Diamond will not accept discontinued products back. You must re-sell or

contact the manufacturer.

o Diamond must be contacted when a tracking number is showing as info received.

They then have to issue a tracer with the shipping carrier and wait up to 8

business days for a response before credit can be issued or a new item can be

shipped. This is not a Doba policy, but this is a supplier policy we do have to

enforce.

 

 

This supplier does not usually accept a lot of the home entertainment, video

games, and unopened software back. You must have a Return Authorization(RA)

number before returning any merchandise to Diamond.

 

*Note: Refused shipments or Orders that are returned to Diamond with out an RMA

number on the package could take longer to get a credit . Diamond could also

refuse returns that do not have an RMA number and in that case it would be

returned to sender(end customer). If you would like to get a credit please

request an RMA number before sending the package back.

 

All returns are for refund only. Replacement product must be ordered again as a

new order with a new order number and will include freight and handling charges.

 

**This supplier does not reimburse for return shipping, no matter the reason

(mis-shipment, defective, etc.). No call tags/return labels will be issued. The

end buyer/member will be responsible for shipping back to the supplier.**

 

DAMAGES

Supplier Diamond DOA Policy does not cover any physical damage that your product

may incur in transit. If you receive a product that is damaged in transit,

follow these instructions:

1. Note any damages on the receipt.

2. Refuse the shipment (if possible) so that it is returned to Diamond for

freight claim processing. For partially damaged shipments or concealed damage,

note damage on receipt and refuse damaged item if possible. If damaged item is

accepted via UPS/Fed Ex Ground, contact Diamond for freight claim; if via

truck/LTL, the receiver is responsible to place the claim with the carrier

within 10 calendar days of receipt. Damage claims are the responsibility of the

co-signee. The shipping cartons, packing and content should be retained in the

same condition as received.

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