The following are Diamond Return Shipment Policies:
All Returns require the serial number off the item for
o Return Authorization numbers are good for fourteen (14)
days only. Any
products returned after the expiration date will be refused.
o Defective product must be in original factory carton with
all original packing
o All miscellaneous materials such as manuals, accessories
and cables must be
included. If any of these materials are missing, your
account will be billed
o The Return Authorization number must be on the shipping
label, not the carton.
PLEASE DO NOT WRITE ON THE CARTON.
o Returns must be shipped freight prepaid. Products received
without an RA number, not approved for return or in any way
not meeting the
above criteria, will be refused.
o If the product is found to be non-defective, an inspection
fee of 15% per
unit, will be billed to your account.
o Diamond will not accept discontinued products back. You must
contact the manufacturer.
o Diamond must be contacted when a tracking number is
showing as info received.
They then have to issue a tracer with the shipping carrier
and wait up to 8
business days for a response before credit can be issued or
a new item can be
shipped. This is not a Doba policy, but this is a supplier
policy we do have to
This supplier does not usually accept a lot of the home
games, and unopened software back. You must have a Return
number before returning any merchandise to Diamond.
*Note: Refused shipments or Orders that are returned to
Diamond with out an RMA
number on the package could take longer to get a credit .
Diamond could also
refuse returns that do not have an RMA number and in that
case it would be
returned to sender(end customer). If you would like to get a
request an RMA number before sending the package back.
All returns are for refund only. Replacement product must be
ordered again as a
new order with a new order number and will include freight
and handling charges.
**This supplier does not reimburse for return shipping, no
matter the reason
(mis-shipment, defective, etc.). No call tags/return labels
will be issued. The
end buyer/member will be responsible for shipping back to
Supplier Diamond DOA Policy does not cover any physical
damage that your product
may incur in transit. If you receive a product that is
damaged in transit,
follow these instructions:
1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned
to Diamond for
freight claim processing. For partially damaged shipments or
note damage on receipt and refuse damaged item if possible.
If damaged item is
accepted via UPS/Fed Ex Ground, contact Diamond for freight
claim; if via
truck/LTL, the receiver is responsible to place the claim
with the carrier
within 10 calendar days of receipt. Damage claims are the
responsibility of the
co-signee. The shipping cartons, packing and content should
be retained in the
same condition as received.